IDC recently predicted the worldwide robotic process automation (RPA) software market will total $3.7 billion by 2022.
That’s because people in departments such as finance and human resources (HR) are realizing that RPA is not the next big thing. It is the new normal, as bots continue to boost efficiencies, customer service, and cost-savings. Indeed, these are the top reasons why companies are adopting artificial intelligence (AI), according to Gartner research analysts.
I jumped at the chance to see RPA in action last month at SAP TechEd Las Vegas. In a video demonstration, Meijie He, IT IRPA expert at SAP, showed how developers can create effective SAP Intelligent Robotic Process Automation bots running on SAP Cloud Platform.
The Hottest Industries for RPA
Banking, insurance, and healthcare are among RPA’s biggest early adopters, and it is easy to see why. Well-trained bots can quickly sift through millions of financial transactions and share suspected fraud alerts — far faster than humans. People take over to do what humans do best: using judgment to resolve potential problems. The same goes for the insurance industry. RPA can help manage claims faster by focusing on the most repetitive tasks, leaving the judgment calls and relationship-building to humans. Healthcare is a poster child for RPA’s promised outcome. Doctors could spend more time talking with patients and addressing their healthcare concerns than filling out redundant forms.
The Truth About Building Bots
While fears about bots replacing humans persist, putting RPA to work for businesses takes a hefty dose of thoughtfulness. He explained that companies first need to figure outwhere RPA could make a real difference. In IT parlance, these are called use cases. Broadly speaking, there are two types: fully automated scenarios that do not require additional human input, or partially automated processes that involve humans in some steps. Regardless, bot IQ and efficacy depend on the ability to bring in data from all kinds of places. Content could be anywhere and usually is, including documents in software applications in various systems inside and outside of the organization.
“In typical use cases, you have to enter the same data into several instances of systems,” said He. “For example, with shared service centers, which are common in industries like healthcare, insurance, and banking, you have to enter purchase requisition information into several systems. Another use case is finance, where you have to collect invoice numbers from different systems. These scenarios can be automated to improve accuracy, save time, and increase overall productivity.”
Bots Can Solve Problems in Every Industry
Finance, HR, and customer service departments cut across all industries – each bursting with time-consuming processes ripe for RPA intervention.
“Bots can automatically send customer support tickets to the right place for faster resolution,” said He. “For any department, bots can more quickly pull data from different systems to create one consolidated report with accurate, updated information.”
SAP recently used SAP Intelligent Robotic Process Automation to improve the company’s employee hiring experience. As a result, the bot was the ideal tool to collect employee and company information from various systems containing the data that was included in offer packages.
“We were able to easily configure the bot and embed it into the HR processes,” said He. “Now when we have a new hire or employee transfer, the bot collects and extracts the relevant data using a template, generates the offer letter, converts it to the required format, and after HR review, it’s sent the applicant. It’s particularly valuable in making sure the letter meets country-specific legal requirements.”
With a $3 billion opportunity, rethinking business processes with intelligent RPA is well worth the business investment.
The introduction of Automation Anywhere Enterprise A2019 eradicates that separation, capitalizing on the trend toward intelligent automation — the integration of AI, machine learning, and RPA. As evidence, nearly half (46%) of enterprises today have already deployed intelligent automation, according to an IDG study.
Integrating AI and RPA in a single platform
For the first time, RPA and AI can reside together in one web-based platform. RPA developers finally can collaborate closely with data scientists, and vice versa. And the results — truly intelligent automation — promise to be spectacular.
The Automation Anywhere Enterprise platform has always included IQ Bot, our cognitive tool that can process unstructured and semi-structured data to power intelligent automation of end-to-end processes. Now, using the drag-and-drop capability in Enterprise A2019, AI services such as decision, speech, language, and vision from third-party vendors such as IBM, Google, and Microsoft can be easily added to your workflow.
Enterprise A2019 also gives developers the power to rapidly build custom AI capabilities that are available for any business user to deploy. For example, if an insurance company wanted to intelligently automate its claims process, it could use Automation Anywhere Enterprise with IQ Bot to extract and digitize relevant data whenever a claim is submitted.
Then, it could send it to a fraud detection AI model built in the cloud to determine whether the claim was legitimate based on a fraud score. If additional analyses were needed, workers could run the data through a custom AI analytical model written in Python. Furthermore, a claimant could submit images of the car damages that could then be sent to computer vision AI models to determine the estimate of the damages.
All of that can be done in Enterprise A2019 and be easily used by any authorized claims adjuster anywhere — because it resides in the cloud with an intuitive graphical interface.
Democratizing AI and RPA
The graphical user interface of Enterprise A2019 makes it easy for businesses to deploy RPA with AI on their own, without IT involvement. AI and RPA will finally be truly democratized, driving whole new levels of productivity for businesses.
It’s important to note that Enterprise A2019 does not replace human workers. It simply gets two previously separate functional areas collaborating. Together, they’ll have a much greater impact on your business. In this way, the Enterprise A2019 platform becomes an orchestrator for AI technologies — and a logical way to incorporate AI into business decisions.
Crowdsourcing AI to get truly intelligent automation
Taking this to the next level, intelligent automation integrated with AI will soon be available through crowdsourced bots sold in the Automation Anywhere Bot Store. Businesses will be able to get Digital Workers with AI skills directly from there. No-fuss, no coding, no modeling required. Integrated AI and RPA at your fingertips, ready to work for you.
Most importantly, Enterprise A2019 will act as the launchpad for truly intelligent automation. It will spark the next revolution in the workplace, as it will drive many more tasks to be automated — even when decision-making is involved — the way the first PCs changed virtually everything about the way we worked.
The only difference is, this will be a quiet revolution. To your workers, it will feel more like a natural evolution that will put you on the path to successfully building a modern, healthy, efficient, and happy human-plus-Digital Workforce future.
RADNOR, Pa.–(BUSINESS WIRE)–
Qlik®, a leader in visual analytics, today announced that Tantex, a Singapore-based textile and garments design and supplier, has chosen Qlik for its visual analytics platform. By leveraging the Qlik platform, Tantex is able to analyze over 25 years’ worth of data to easily identify the latest fashion trends, forecast demand, and provide spot-on recommendations to its global clientele of fashion retailers.
Established in Singapore in 1991, Tantex is a fashion garment design and sourcing company for major retailers and e-commerce brands around the world, and has been recognized as one of the 50 fastest-growing brands in Singapore. Over the years, as Tantex’s list of global retailers grew and the company expanded into more markets, executives found it challenging to analyze numerous reports that were formatted differently across departments and countries. To reduce the time-consuming process of customizing each report, Tantex chose to leverage Qlik’s visual analytics platform, to speed up decision making and strengthen go-to market strategies.
“Qlik has provided us with solutions that allow us to quickly analyze vast amounts of information coming in from different sources,” said Janice Tan, General Manager, Tantex. “Qlik’s powerful analytics solution allows us to provide recommendations to our customers based on data collected on topics such as fashion trends, customer buying patterns, peak seasons, and popular garment choices. Such capabilities have strengthened our customer service and streamlined our operations.”
Additionally, Tantex’s day-to-day operations are simplified after implementing Qlik with the help of Avensys Consulting, a Qlik partner in Singapore. The increase in overall efficiency and productivity has enabled Tantex to focus more resources on its business strategies. The interpretation of data is easy through Qlik’s smart visualizations, and the resulting insights have given the brand a competitive edge as it continues to source for fresh ways to stay ahead in a hyper-competitive market.
“We are delighted that apparel designers and suppliers like Tantex is using Qlik’s platform for their enterprise visual analytics needs,” said Scott Jennings, Director, Industry Solution, Retail Sector, Qlik. “Tantex is a prime example of a business that is increasingly innovating and harnessing the power of data to improve its operations and deliver better services to its customers. Ultimately, analytics software has a tremendous impact on what we see on the runway, as well as the everyday fashion choices available to consumers.”
Tantex is an established and rapidly growing fashion garment design and sourcing firm based in Singapore. The company was formed in 1991 to connect European buyers with textile manufacturers in Southeast Asia. Tantex has been ranked 29th among the 50 fastest-growing companies in Singapore in 2015, according to credit and business information service provider DP Information Group (DP Info). The business has accumulated a wealth of product, design, sales and quality data over the past 25 years. It ships more than 20 million items of clothing each year.
Qlik® is the leading visual analytics platform and the pioneer of user-driven business intelligence. Its portfolio of cloud-based and on-premise solutions meets customers’ growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics, regardless of where data is located. Customers using Qlik Sense®, QlikView® and Qlik® Cloud, gain meaning out of information from multiple sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik does business in more than 100 countries with over 40,000 customers globally.
© 2016 QlikTech International AB. All rights reserved. Qlik®, Qlik Sense®, QlikView®, QlikTech®, Qlik Cloud®, Qlik DataMarket®, Qlik Analytics Platform®, Qlik NPrinting™, Qlik Connectors™ and the QlikTech logos are trademarks of QlikTech International AB which have been registered in multiple countries. Other marks and logos mentioned herein are trademarks or registered trademarks of their respective owners.
Avensys Consulting, a Singapore based Information Technology (IT) firm has recently been awarded the Multimedia Super Corridor (MSC) Malaysia status by Multimedia Development Corporation (MDeC).
MSC Status is a recognition awarded by the Government of Malaysia through MDeC, a body set up by Malaysian government agency for companies that participate and undertake its ICT activities. It is also a mark of world-class service and achievement that comes with additional rights and privileges granted by Malaysian government to the business entities.
It is Malaysia’s most exciting initiative for growth of the global ICT industry. The MSC Malaysia status is awarded to both local and foreign companies which develop or use ICT/multimedia technologies to produce or enhance their products and services as well as for process development.
Qlik Positioned in the Leaders Quadrant of Gartner’s Business Intelligence and Analytics Platforms Magic Quadrant for Fifth Consecutive Year
Source : Business Wire
RADNOR, Pa.–(BUSINESS WIRE)–Qlik®, (NASDAQ: QLIK) a leader in data discovery, today announced it has been positioned by Gartner, Inc. in the Leaders Quadrant of the 2015 Business Intelligence and Analytics Platform Magic Quadrant report*. This designation marks the fifth consecutive year that Qlik has been positioned in the Leaders Quadrant based on completeness of vision and ability to execute.
A Leading Digital Company
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