Robotic Processes Automation In F&B Retail

Food and Beverage retail industry

2 years of pandemic around the world has transformed the way consumers interact with F&B retailers. Delivery of F&B items to the doorsteps of consumers that was normal during the pandemic has now becomes the new normal. On top of that, online food delivery companies are providing a convenient platform to order and deliver consumer’s favourite items to their doorsteps. This is a win-win value preposition for F&B retails and online food delivery companies in boosting their revenues.

One of our clients, a retailer, wanted to fundamentally change the way they do business to stay relevant for the digital age. This requires handling all the complexities that the back office had to handle to manage growing business requirements. The backend will have to execute routine back-office tasks such as product scanning, and inventory management faster and more accurately and consistently. At the same time, the back-end team specially accounting and finance, will have additional load of reconciliation of each transaction, calculating commission and reconciliation of account statement and processing the payment.

RPA is one of the major technology solutions that F&B retail industry has to leverage to deliver transformational customer experience and to manage the above challenges.

RPA in F&B Retail is transforming the way retailers do business. By automating most of the mundane, rule-based tasks, RPA can free up your workforce and enable them to focus their time and resources on more productive tasks.

What is RPA? 

Robotic Process Automation (RPA) is a software robot that automates time-consuming business processes.

· These Robots are software/digital robots, that are used to mimic back-office tasks perform by human workers, such as extracting data, filling in forms, moving files, reconciliation etc.

· It combines APIs and user interface (UI) interactions to integrate and perform repetitive tasks.

· Processes which are repetitive, rule based and high volume are the good candidate for automation using RPA.

How UiPath Robotic Process Automation “Use Cases” benefit F&B Retail industry

Increased efficiency: RPA can automate repetitive and time-consuming tasks, reducing the manual effort required to complete them. This can free up employees’ time to focus on more value-added tasks and improve overall operational efficiency.

Improved accuracy: RPA can reduce errors by automating data entry and other processes. This can improve the accuracy of financial data, inventory tracking, and other critical processes to up to 100% accuracy.

Cost savings: By automating repetitive tasks, RPA can reduce the need for manual labor and help control labor costs. It can also reduce the cost of errors and the need for rework, improving overall cost efficiency.

Better customer service: RPA can be used to automate customer service tasks such as order taking, reservations, and inquiries. This can improve customer satisfaction by providing faster, more accurate responses.

Increased productivity: RPA can improve overall productivity by completing tasks faster and reducing manual effort required by employees. This can help businesses operate more efficiently and effectively.

Scalability: RPA can be easily scaled to handle increased demand during peak periods, allowing businesses to respond quickly and efficiently to changing customer needs.

Better compliance: RPA can help ensure compliance with food safety regulations, tax laws, and other regulatory requirements. This can reduce the risk of fines, legal issues, and reputational damage.

Example of use case deployed by Avensys in F&B retail using UiPath

Use Case: To increase sales and profitability of F&B businesses, partnering with food delivery companies like Food Panda, Delivery and Grab, to reach a wider customer base. This also benefits both the restaurants and the food delivery companies.

While food delivery companies like Food Panda and Deliveroo offer several benefits for F&B retailers, there are also some back-end challenges that F&B businesses are facing when partnering with them.

Here are some examples:

1. Reconciliation of accounting transactions – resulting in delayed payment

2. Reconciliation of commission and delivery fee amount for each Food delivery company

3. Discrepancies in invoices

4. Chargebacks and disputes

5. Additional administrative work for F&B retailers that create strain on their financial resources

6. Complex billing structures: make it challenging to track expenses and revenues and can result in errors or inaccuracies in financial reporting

How Avensys Consulting use UiPath RPA technology to resolve the above challenges.

Example of use case deployed by Avensys in F&B retail using UiPath

Use Case: To increase sales and profitability of F&B businesses, partnering with food delivery companies like Food Panda, Delivery and Grab, to reach a wider customer base. This also benefits both the restaurants and the food delivery companies.

While food delivery companies like Food Panda and Deliveroo offer several benefits for F&B retailers, there are also some back-end challenges that F&B businesses are facing when partnering with them.

Here are some examples:

1. Reconciliation of accounting transactions – resulting in delayed payment

2. Reconciliation of commission and delivery fee amount for each Food delivery company

3. Discrepancies in invoices

4. Chargebacks and disputes

5. Additional administrative work for F&B retailers that create strain on their financial resources

6. Complex billing structures: make it challenging to track expenses and revenues and can result in errors or inaccuracies in financial reporting

Benefits F&B retail company after automation

1. Account settlement on a daily basis and zero loss of revenue with improved cash flow.

2. 100 % accuracy – zero rework.

3. Improved productivity and efficiency.

4. Cost saving on financial resources.

5. Improved employee satisfaction.

Reach Us

If your F&B retail company is facing similar issues and challenges and would like to discuss how they can be fixed, please reach out to Avensys Consulting