👉 Book a use-case workshop to explore the right AI agent for your team
Why AI Agents for Business Functions?
From service desks to back offices, most business functions still rely on manual coordination, siloed systems, and overworked teams. Avensys AI agents automate these repetitive processes with speed, accuracy, and context-awareness.
With Avensys AI Agents, you can:
- Boost service levels without adding headcount
- Reduce cycle time for approvals, routing, and lookups
- Deflect low-value queries and empower users with self-service
- Integrate seamlessly into existing systems (CRM, ERP, HRMS)
Functional Areas Covered
☎️ Customer Service & Contact Center
📦 Procurement
👥 Human Resources
📑 Order Management
💼 Insurance Brokers & Agencies
📊 Finance & Approvals
☎️ Customer Service & Contact Center
- Auto-respond to common queries (status, complaints, FAQ)
- Intelligent triage and ticketing across channels
- AI-driven case summaries and escalation routing
📦 Procurement
- Conversational RFQ generation and vendor response capture
- Contract and supplier lookup assistants
- AI support for spend analytics and sourcing recommendations
👥 Human Resources
- AI agents for leave, policy, and onboarding queries
- Interview scheduling and feedback coordination
- HR ticketing and status update bots
📑 Order Management
- Agents for order tracking, cancellation, and modification
- Claim initiation and exception resolution
- ERP-integrated alerts for order holds, pricing, or delivery failures
💼 Insurance Brokers & Agencies
- Policy lookup and quotation bots
- Claims triage and document submission assistance
- Renewal and lapse notification agents
- Client onboarding and KYC status checks
📊 Finance & Approvals
- Invoice status and payment bot
- PO matching and exception handling
- Budget utilization and approval tracking assistants
Common Use Case Scenarios (Workflow)
AI Agent in Action
Agent pulls order data from ERP and provides ETA
AI Agent in Action
Agent responds instantly with the correct policy
AI Agent in Action
Agent generates and dispatches to pre-qualified vendors
AI Agent in Action
Agent coordinates time slots and confirms with stakeholders
AI Agent in Action
Agent fetches payment info from finance system
🧠 What Sets Avensys AI Agents Apart?
At Avensys, we believe automation should serve your business — not the other way around. That’s why we build AI agents that work the way your functions do, not generic bots that require you to adapt.
Use low-code platforms like Druid AI to go live fast, or opt for fully custom agents built using Microsoft Azure AI, Power Platform, or open-source LLM frameworks for advanced enterprise use cases.
We start every engagement by understanding your operational pain points, then build backwards from the business outcome — whether it’s faster turnaround time, reduced case backlog, or SLA compliance.
Tap into our library of pre-trained agents for HR, Procurement, Finance, and Support — integrated with platforms like SAP, Oracle, Workday, Salesforce, and MS Dynamics.
Agents comply with PDPA, SOC2, ISO standards and scale effortlessly across geographies and channels.